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Why there is a courier collection charge and 15% restock fee?

At Furniture Row we are committed to providing quality furniture. So much so we pay the cost of delivery. In the even that you change your mind, prefer a different colour etc… couriers will charge for collection which will be passed on to you and deducted from the overall refund. As for the 15% restock charge. If products have been opened and taken out of the box, they will need to put back into place and packaged as new so that the item can be resold. This requires some time an effort from our staff to repackage as new. Please refer to our T&C’s