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Terms & Conditions

TERMS & CONDITIONS

 

Delivery Times

 

1) Once you have placed your order please check the details of your order to ensure that all details are correct including the items that you have ordered along with your contact details. If there are any problems please contact us on 01213189977 immediately.

 

2) Depending on the lead time that you placed the on under depends when you will receive delivery. For example if the item said ‘Delivered 3-10 days’ then you will receive the order on or before the 10th day from the date that the order is placed. Another example is if the order was placed on ‘Delivered 10-28 days’ then you will receive you order on or before the 28th day from the date that the order is placed.

 

3) Within the confirmed time frame you will receive an email from us confirming that your goods have been dispatched from our warehouse to the allocated delivery team.

 

4) Following dispatch of your goods to our delivery team, they will make contact with you to arrange/confirm a delivery date. This can/will be done either by text, call or e-mail so please keep checking to ensure that nothings missed. Your delivery won’t be made until contact has happened via one of the above.

 

5) Depending upon your choice of delivery service at point of order, we will deliver to the hallway, or alternatively via our premium service whereby we offer room of your choice. Please note that assembly is not included unless a quotation is requested and paid for prior to dispatch.

 

 

Please note: Although we offer free delivery on orders over the free delivery threshold, once a delivery date is booked in and agreed with one of our delivery partners and yourself, if for whatever reason you are not able to accept the delivery date/time or we encounter a failed delivery because nobody is at the property to accept delivery, we as a company have at this point incurred charges and we reserve the right to pass these charges on to you. These charges may include re-delivery costs and costs to return the items to our warehouse.

 

 

 

 

 

We aim to provide high quality furniture at the most competitive prices available and therefore provide you with a first class first class experience throughout. Should you need to contact us in regard to any aspect of your purchase please email us at info@furniturerow.co.uk

 

Please note that for logistical reasons, delivery to the following postcodes can take up to an additional 14 days:

 

KW IV PH AB PA FK KY DD G EH ML TD KA DG CA LL SY LD EX TQ PL TR SA CB CO IP NR PE CT CF GL HR NP WR BA BS DT TA -These postcodes could possibly require an additional courier fee. An email will be sent on purchase of the additional costs. Once they have been paid the order will be actioned

 

 

 

Terms of Sale

 

By placing an order either on our website you are offering to purchase a product(s) on and subject to the following terms and conditions.

 

All orders are subject to availability and confirmation of the order price.

 

Dispatch times may vary according to availability and subject to any delays resulting from delivery

 

delays or force majeure for which we will not be responsible.

Terms of Sale

 

 

 

Website Terms of Use

 

The sole publisher of the information on this website is Home of Renovations Ltd trading as furniturerow.co.uk

 

This website has been designed and constructed by Home of Renovations Ltd trading as Furniturerow.co.uk who has published the information on this website and who as sole publisher has endeavoured to ensure that all the information contained within this website is as accurate as possible at the time of production. Home of Renovations Ltd trading as Furniturerow.co.uk and their agents regret that they cannot guarantee accuracy and that they can not be held responsible in any way whatsoever for any errors or omissions in the published information which may also change from time to time thereafter.

 

Home of Renovations Ltd trading as Furniturerow.co.uk and their agents accept no responsibility or liability whatsoever for any claim, loss, damage, injury or inconvenience whatsoever whether direct, indirect or consequential and howsoever sustained or caused as a result of using this website.

 

Furthermore Home of Renovations Ltd trading as furniturerow.co.uk and their agents offer no guarantee or indemnity whatsoever as to the accuracy of the information featured on different businesses, products and services mentioned on this website or linked to from this website.

 

Home of Renovations Ltd trading as Furniturerow.co.uk and their agents do not offer any recommendation as to the suitability or quality of these different businesses, products and services mentioned on this website or linked to from this website.

 

All persons using the information on this website do so at their sole discretion and it will be the sole responsibility of any such person using this website to directly contact Home of Renovations Ltd trading as Furniturerow.co.uk and any other business and service featured on the website to verify all such information featured and to also obtain additional written confirmation from Home of Renovations Ltd trading as Furniturerow.co.uk and any other business and service featured on the website before making any decisions or making any bookings or purchases whatsoever based upon such information.

 

Home of Renovations Ltd trading as Furniturerow.co.uk and their agents reserve the right to cancel any order in part or in full at any time without having to assign any reason, without penalty and without any liability whatsoever.

 

All rights reserved. No part of this website may be reproduced, stored in a retrieval system or transmitted in any form or by any means whatsoever without the prior written permission of Home of Renovations Ltd trading as Furniturerow.co.uk as sole publisher. This includes but is not limited to all images of furniture including bedroom, home office, dining room, living room, occasional, nursery ranges. etc etc.

 

Any use of this website shall be deemed as to be using it in England. This website has been produced in England and is hosted in England and is subject solely to English Law.

 

 

 

 

 

Damaged/Faulty Items or Missing Parts

 

Before construction of your item we strongly advise that you ensure all pieces required to build your item have been delivered and that no parts have been damaged before assembly.

If on the rare occasion it happens you have a problem with your new furniture delivery, please follow these 3 simple steps:

 

1) Contact us on 01213189977 to discuss the current situation. Please retain the original packaging.

 

2) Take some photos of the damaged/effected area including a close up of the issue and a distant shot showing the whole piece. Also include the packaging if marked and e-mail these forward to info@furniturerow.co.uk with reference to your order details.

 

3) Once this information has been received our care team will deal with the problem with the utmost priority to reach a high customer satisfaction.

 

Damaged or faulty items & missing parts must be reported within 7 days of receiving delivery of the order.

 

ADEQUATE FLOOR PROTECTION – Please ensure you have placed adequate covering to protect your flooring/carpets as no claims can be made for damage caused to unprotected flooring/carpets. (The delivery team are forbidden to remove any safety clothing, including footwear).

 

BREAKABLE OBJECTS – Please can you remove any personal objects that may be breakable whilst the delivery is carried out (Ornaments, Wall Pictures, Trailing Wires. etc) en-route to the desired delivery point, before the delivery team arrives.

 

ACCESS IN PROPERTY – At the point of order it is your responsibility to check the dimension of items ordered to ensure item(s) are able to be physically manoeuvred through passageways to the desired delivery point. Please be advised that whilst every care will be taken by the delivery drivers, we cannot be held responsible for any damages that occur to your property or possessions whilst the delivery is in progress

 

Please Note, (14 Day Return Policy) If furniture is delivered outside of the UK mainland and you wish to return it, it is your responsibility to cover the costs back to the dispatching warehouse.

 

*SAFETY NOTICE*

 

Please note all items which are to be used around the environment where children are present should be secured against a wall, if you require any advice on this please ask a member of our team who will be happy to help.

 

 

 

 

Indemnity

 

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

 

Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed to the Administrative Head Office of Home of Renovations as follows:

 

Attn:

 

E-Commerce Customer Services Manager

 

 Home of Renovations Ltd trading as Furniturerow.co.uk

 

Avon Business Centre, 435 Stratford Road, Solihull, West Midlands, England, B90 4AA

 

 

 

Our Rights

 

We reserve the right to:

 

modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

 

 

 

Third Party Links

 

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

 

 

 

Colour Disclaimer

 

For technical reasons connected with colour reproduction and media limitations the colours shown may not be an exact representation of the actual product. Wood is a natural product and each unique item is hand built by expert craftsmen.

 

Rest assured that we aim to build our business on old fashioned customer service and our aim is to provide you with a pleasant and enjoyable purchasing experience.

 

 

 

We reserve the right to refuse a refund if the item is deemed to be non-resalable. Items requiring assembly must not be assembled in any way or they will not be accepted back. If you no longer have the packaging and/or have assembled the goods then we will still take the items back at a 15% restocking charge of the items value. You will also need to repackage the item/s to a standard that they are protected for return, also providing a photo as proof. Your refund will be forwarded within a maximum of 14 days from the cancellation. This time period is to allow the furniture to be returned, inspected and to administrate accordingly. In the unlikely event of a problem occurring please call us on 01213189977 first so that we can deal with it in a professional and orderly manner followed by an e-mail to info@furniturerow.co.uk.

 

Please Note, (14 Day Return Policy) If furniture is delivered outside of the UK mainland by whatever means and you wish to return it, it is your responsibility to cover the costs back to the dispatching warehouse.

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