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FAQs

FAQs

What if I don’t like the furniture I’ve ordered – Can I return it?

Yes you can. With Furniturerow.co.uk we are giving you a 14 Day Money Back Guarantee. That means if for whatever reason you don’t like the furniture then you can return it for a Full Value Refund. The item will need to be boxed and used and you can ship it back for a refund. 

How can I pay for my order?

Here at Furniturerow.co.uk we accept all major card companies, including Visa, Mastercard, Maestro and American Express. This is all processed through our Secure Identity Theft Protected Security Metrics & BarclayCard . We are also McAfee Secured so you can rest assured that you and your details are safe. You can also pay via the online PayPal system. Here you’ll receive a request direct to your account kindly asking you to process the purchase through PayPal. Our website direct you to log in.

How secure are my credit/debit card details?

All payment card numbers are entered with in a secure, encrypted and protected environment for your safety. Card payments are processed through the online secure SagePay and via our merchant provider Barclays. Furniturerow.co.uk have never had anybody’s details intercepted using our online payment system.

SECURITY

We are also committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our website is both PCI compliant and SSL Secure.

 

Is my new furniture guaranteed?

We want you to be happy with your new furniture. That’s why every item that we sell comes with a 12 month manufacturers guarantee. If, within this period of owning your new furniture, something goes wrong, just drop us an email explaining what problem you are having, and we’ll be happy to discuss your options.

Your 12 month manufacturers guarantee starts from the date when you take delivery of your new furniture.

Do you Price Match?

At Furniturerow.co.uk we aim to offer you the best quality at exceptionally low prices. However if you do find a product cheaper elsewhere then please call us to discuss and we’ll aid you in obtaining the best price.

 

What do your customers have to say about Furniturerow.co.uk’s service?

To view our daily updated feedback from our loyal customers then please head over to our ‘Independent Trustpilot Review Page’. Click here to view:

 

I have a complaint to make. What do I do?

If you are unhappy with any aspect of our service then please don’t hesitate to contact us directly either by phone or e-mail. We will acknowledge receipt of your complaint and aim to deal with the problem within 1 working day.

Phone – 02476981400

Email – sales@furniturerow.co.uk

*SAFETY NOTICE*

Please note all items which are to be used around the environment where children are present should be secured against a wall, if you require any advice on this please ask a member of our team who will be happy to help

 

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