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Delivery & Returns

DELIVERY & RETURNS

Delivery and Returns

FREE UK MAINLAND DELIVERY ON ALL ORDERS*

We will always contact you prior to a delivery date, we will never turn up unannounced. A date & time-slot will be agreed with you so that you know exactly when you will be receiving your new furniture. Please note that for logistical reasons, delivery to the following postcodes can take up to an additional 14 days:

KW IV PH AB PA FK KY DD G EH ML TD KA DG CA LL SY LD EX TQ PL TR SA CB CO IP NR PE CT CF GL HR NP WR BA BS DT TA - These postcodes could possibly require an additional courier fee. An email will be sent on purchase of the additional costs. Once they have been paid the order will be actioned.

Large Items

Free UK Mainland Delivery – As standard we deliver ALL UK mainland orders FREE , These deliveries are booked in by our professional delivery team who will give you a date and time for your delivery.

Small Items

Free UK Mainland Delivery – As standard we deliver ALL UK mainland orders FREE , These deliveries are sent via an express courier. You will receive an email or a text to book your delivery date and time, however if the proposed date and time isn’t suitable you have various choices via online or the app, 1) Re-arrange for an alternative date, you are able to choose a Saturday for a small additional charge 2) Opt to have the delivery left in a safe place or with a neighbour 3) Have the delivery dropped off at a parcel drop off point for you to collect at your own leisure.

RETURNS

Don’t Forget, if you don’t like your new product for whatever reason, you have 14 days to let us know, just simply contact us for a return. The item needs to be unused and boxed. We will provide an address for the customer to send it back. The courier collection charge will be deducted from the overall refund also a 15% restock charge

WHAT HAPPENS AFTER I’VE PLACED MY ORDER ?

*Free Deliveries At Furniturerow.co.uk we keep it simple to provide you with the Best Risk Free Shopping on the internet. We offer Free UK Mainland Delivery on All Orders Monday to Friday. If Saturday delivery is needed then this can be arranged at an extra cost. We also deliver to the remote parts of the UK mainland free of charge, but please bear in mind it can take us a little longer (If you do require a delivery outside of the UK mainland or even overseas then please contact us and we will be happy to supply a competitive quotation for this).

Please note that for logistical reasons, delivery to the following postcodes can take up to an additional 14 days:

KW IV PH AB PA FK KY DD G EH ML TD KA DG CA LL SY LD EX TQ PL TR SA CB CO IP NR PE CT CF GL HR NP WR BA BS DT TA - These postcodes could possibly require an additional courier fee. An email will be sent on purchase of the additional costs. Once they have been paid the order will be actioned.

 

Before construction of your item we strongly advise that you ensure all pieces required to build your item have been delivered and that no parts have been damaged before assembly.

We reserve the right to refuse a refund if the item is deemed to be non-resalable. Items requiring assembly must not be assembled in any way or they will not be accepted back. If you no longer have the packaging and/or have assembled the goods then we cannot accept a return on the order. You will also need to repackage the item/s to a standard that they are protected for return, also providing a photo as proof. Your refund will be forwarded within a maximum of 14 days from the cancellation. The collection fee from the courier fee and 15% restock fee will also be deducted from the refund. This time period is to allow the furniture to be returned, inspected and to administrate accordingly. In the unlikely event of a problem occurring please call us on 01213189977 first so that we can deal with it in a professional and orderly manner followed by an e-mail to info@furniturerow.co.uk.

Please Note, (14 Day Return Policy) If furniture is delivered outside of the UK mainland by whatever means and you wish to return it, it is your responsibility to cover the costs back to the dispatching warehouse.

 

Multiple Items

If you are ordering multiple items in the same transaction these will be delivered all at the same time. i.e. 1x Sideboard (instock) 1x Chest of Drawers (1-2 Weeks) – both items will be delivered in 1-2 weeks.

If one of the items is required sooner please process the orders on different transactions.

Please Note: In the event of a cancelled or failed delivery, delivery charges and re delivery charges will be priced on an individual basis depending at which stage your delivery has progressed to.

 

Damaged/Faulty Items or Missing Parts

Before construction of your item we strongly advise that you ensure all pieces required to build your item have been delivered and that no parts have been damaged before assembly.

If on the rare occasion it happens you have a problem with your new furniture delivery, please follow these 3 simple steps:

1) Contact us on 01213189977 to discuss the current situation. Please retain the original packaging.

2) Take some photos of the damaged/effected area including a close up of the issue and a distant shot showing the whole piece. Also include the packaging if marked and e-mail these forward to info@furniturerow.co.uk with reference to your order details.

3) Once this information has been received our care team will deal with the problem with the utmost priority to reach a high customer satisfaction. Damaged or faulty items & missing parts must be reported within 7 days of receiving delivery of the order.

Estimated delivery time:

Smaller spare parts held at our UK warehouse will get sent to you same day or coming working day.
For larger spare parts shipped from Denmark & Poland: These needs to be manufactured and can take up to 30 days

We will get back to you as soon as possible with an update of your request.

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